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Evidence Guide: FNSRTS307A - Maintain Automatic Teller Machine (ATM) services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSRTS307A - Maintain Automatic Teller Machine (ATM) services

What evidence can you provide to prove your understanding of each of the following citeria?

Restock and service ATM machines

  1. ATMs are restocked and serviced in accordance with correct procedure and key information displayed at machine is verified to ensure it is current and legible
  2. Action cards are handled according to organisation's policies and procedure
  3. ATM machines are cleaned and checked to ensure they are functioning correctly with any faults and malfunctions identified and corrective action initiated to resolve faults in a timely manner
ATMs are restocked and serviced in accordance with correct procedure and key information displayed at machine is verified to ensure it is current and legible

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Action cards are handled according to organisation's policies and procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

ATM machines are cleaned and checked to ensure they are functioning correctly with any faults and malfunctions identified and corrective action initiated to resolve faults in a timely manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Replenish and balance cash in ATM

  1. Cash in ATM is checked to ensure it complies with organisation policies and procedures for cash levels
  2. Cash is counted and entered on cash recording documentation with cash balance records in machines verified for accuracy and made available to authorised personnel
  3. Deposits made through ATMs are processed or actioned in accordance with organisation's policies and procedures
  4. Discrepancies between machine tape records and cash are actioned, or referred to authorised personnel in accordance with organisation's policies and procedures
Cash in ATM is checked to ensure it complies with organisation policies and procedures for cash levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cash is counted and entered on cash recording documentation with cash balance records in machines verified for accuracy and made available to authorised personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deposits made through ATMs are processed or actioned in accordance with organisation's policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discrepancies between machine tape records and cash are actioned, or referred to authorised personnel in accordance with organisation's policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain security of ATM cash

  1. ATM cartridges are replenished in a secure area and confidentiality of access to machine cash is maintained
  2. Restocking and servicing of ATM is timed to comply with security guidelines
  3. Alteration of access to a machine is recorded in the correct format and authorised personnel notified
ATM cartridges are replenished in a secure area and confidentiality of access to machine cash is maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Restocking and servicing of ATM is timed to comply with security guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Alteration of access to a machine is recorded in the correct format and authorised personnel notified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

precisely check cash balances

efficiently and effectively complete all ATM operations

apply all security guidelines relating to use of ATMs.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to ATM equipment and consumables.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

verbal or written questioning on underpinning knowledge and skills

accessing and validating third party reports.

Guidance information for assessment

Required Skills and Knowledge

Required skills

communication skills to:

determine and confirm work requirements, using questioning and active listening as required

report and take instructions from authorised personnel

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

balance cash and calculate cash and non-cash transaction totals

access and use computer-based databases and systems

problem solving skills to address ATM servicing and security issues

literacy skills to read documents and complete forms and records accurately

organisational skills, including the ability to plan and sequence work

teamwork skills to work cooperatively with others

self-management skills for complying with organisational procedures and requirements

Required knowledge

industry codes of practice including:

Consumer Credit Code

Privacy Act

Credit Act

policies and procedures in regard to electronic banking and security

security checking procedures

procedures for ATM:

restocking

fault diagnosis and checking

security

record checking and record keeping

the operation and maintenance of equipment which may include:

security equipment

transaction terminals

numerical display boards

calculators

scanners

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Restocking ATMs includes:

machine stationery

identifying customer reports or complaints of errors and machine faults.

Key information displayed on ATM machines may include:

cards accepted

contact numbers

hours of operation

instructions.

Action cards may include:

damaged

expired

stolen cards.

Organisation's policies and procedures may be in regard to:

administrative and clerical systems

product/account and service range

range of responsibility

size, type and location of branch

types of equipment used.

Corrective action may include:

displaying notice of fault and delay

machine fault:

diagnosing

correcting

testing

recommissioning

referring of problems to other personnel.

Authorised personnel may include:

employees

relevant accounting personnel

supervisors and managers.